According to the report, employees worked in shifts and earned £120 per month phoning TalkTalk customers. The whistleblowers say they were given a script in which they were told to claim they were calling from TalkTalk.
The Register has documented the scam since February last year, which included customers being convinced to install a remote control software package via which they then deploy a trojan.
Fraudsters had breached maintenance visits data in order to convince customers to allow them remote access to their computers. One customer told us he had been asked to download TeamViewer software, which was used to try to make a number of money transfers using third-parties’ credit card information.